Terms & Conditions
Please carefully read the terms and conditions ("Terms and Conditions") below before placing any order from https://www.gofoodng.com/. By placing an order for any of the food items from this Website, whereas it is by phone, through our mobile applications or by any other available channel, you agree to be bound by these Terms and Conditions.
Section 1: We are GofoodNG, a brand of AT&A Groups LTD, unless otherwise stated.
Section 2: Definitions
• 2.3. "you", "your" and "yours" are references to you, the person accessing this Website, and placing the orders for the Goods or Services we display on it. Access through any other channel provided by GofoodNG will also bound you to these Terms and Conditions;
• 2.4. "we", "us", "our", and "GofoodNG" are references to the Company;
• 2.5. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;
• 2.6. "Partner Restaurant" is a third party, which has agreed to co-operate with the Company to prepare and/or deliver your meals;
• 2.7. "Food Delivery" references perishable goods and any form of delivery service, both provided by our Partner restaurants or Gofood and for both of which our Partner restaurants take full responsibility;
• 2.8. "Website" is a reference to our Website www.gofoodng.com, our mobile applications or any other platform we will choose to offer our Goods or services.
• Section 3: Ordering
• 3.1. By placing an order through our Website, you enter into an agreement with GofoodNGwith respect to the processing of that order. If you are paying online, pay with capture is also responsible for no refunds. However, we remain responsible for the preparation, quality and delivery of your order. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
• 3.2. In case you chose to pay with a debit or credit card you warrant that you are the legal holder of the card and the funds backing it. You should also warrant that you have sufficient funds to make the payment.
• 3.3. Any Food which you might buy from this Website are intended for your use only. Resale of Food or acting as an agent for a third party is forbidden under this agreement. Only when acting as a principal you should contract the Services.
• 3.4. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
• 3.5. Any order that you place in our website is subject to availability, delivery capacity and acceptance by us. Once you place an order online, we will place a call to you to confirm order has been received. The fact that you receive a call from us does not necessarily mean that we will be able to fulfil your order. Once we have placed a call to you, we will check availability of your meal and delivery capacity.
• 3.6. The confirmation call will specify delivery details including the approximate delivery time specified by the restaurant and confirm the price of the Food ordered.
• 3.7. If the Food ordered is/are not available or if there is no delivery capacity, we will also let you know by phone call.
• Section 4: Prices and Payment
• 4.1. Any contract for the supply of Food from this Website is between you and the restaurant. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
• 4.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges are billed to the total price upon completion of order and check-out. We also reserve the right to alter the food items available for promos on the Website.
• 4.3. All prices for delivery by GofoodNG listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future.
• 4.4. The total price for Food Delivery ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Food dispatched. Payment can be made in cash on delivery or, if available on the website, by online payment, e.g. credit or debit card.
• 4.5. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
• Section 5: Delivery
• 5.1. Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary. Food will be sent to the delivery address you stated when placing the order.
• 5.2. All delivery for food ordered on our website will be made by GofoodNG/ The Restaurants, we will make our best effort to deliver in a timely manner. If your order is not delivered within the estimated delivery time quoted by us, please contact us. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible. Still, we take responsibility for late delivery.
• 5.3. In case of a late delivery, the delivery charge will neither be voided nor refunded by GofoodNG.
• 5.4. All risk(s) in the delivery process shall be passed to you upon delivery.
• 5.5. If you fail to accept delivery of your order at the time it are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such meal(s) shall be deemed to have been delivered to you and all risk and responsibility in relation to such meal(s) shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost(s).
• 5.6. You must ensure that at the time of delivery of your food order, adequate arrangements including access where necessary, are in place for the safe delivery of your food order. We cannot be held liable for any damage, cost or expense incurred to such orders where this arises as a result of a failure to provide adequate access or arrangements for delivery.
• 5.7. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
• Section 6: Cancellation
• 6.1. You must notify GofoodNG immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse cancellation, e.g. because preparation of the food has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. Notwithstanding the foregoing, in case you paid for your order online, there is no refund of your payment. You can always contact us with any complaint or concern you may have with respect to an order for which you paid online.
• 6.2. We may cancel an order if the product is not available for any reason. We will notify you if this is the case and ask you to re-order if any payment has made. Please note that there is no refund.
• 6.3. In the unlikely event that the restaurant delivers a wrong order, you have the right to reject the wrong order and you shall be fully refunded for the original order if payment has been made. If the restaurant can only do a partial delivery (a few items might be not available), we would inform you or propose a replacement for unavailable items. We are responsible for wrong or partial delivery. The issue has to be settled directly with the restaurant. No extra fee for partial delivery.
Section 7: Limitation of Liability
7.1. Great care has been taken to ensure that the information available on this website is correct and error free. If it came to occur, we apologize for any errors or omissions that we might publish in our website. We cannot warrant that use of the Website will be error free or fit for purpose. We will try our best to correct such errors in a timely and effective manner.Also,Neither can we warrant that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
7.3. We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
7.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
7.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
7.6. If we have contracted to provide identical or similar order to more than one ustomer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
7.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
7.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
7.9. In the event GofoodNG has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, GofoodNG may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should their exist an abuse of vouchers or discount codes, GofoodNG reserves the right to seek compensation from any and all violators.
7.10. Offers are subject to GofoodNG discretion and may be withdrawn at any time and without notice.
Section 8: General
8.1. All prices are in Naira.
8.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign part or parts of our rights under these T&Cs without your consent or any requirement to notify you.
8.3. We may alter or vary the Terms and Conditions at any time without notice to you.
8.4. Payment must be made either at the time of ordering the Food Delivery, Goods or Services from us by credit card or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.
8.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;
8.6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
8.8. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
8.9. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Kenya. The parties hereto submit to the exclusive jurisdiction of the courts of Tanzania.
8.10. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
8.11. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Tanzanian Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Tanzanian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.